Common billing questions

Frequently asked patient billing questions

Fairview provides needed medical care to people in the areas we serve. Treatment will never be denied because a person is unable to pay. Below are answers to some common billing questions.

We also have more detailed information if you're planning a hospital visit or have questions about billing related to a clinic visit.

I have two insurance plans through two family members. How do I know which one is primary?

What should I know about the bills at Fairview?
If you receive care in one of Fairview’s clinics, you will receive one bill for all services.  The bill will include any lab work, radiology or provider charges.

If you receive care at one of our hospitals or hospital-based clinics, you will receive a separate bill for each service and from each doctor who treated you.

Will I have to pay before I receive services?
It is Fairview's policy to collect estimated patient liabilities, including co-payments, co-insurance amounts and known unmet deductibles, at the time of registration for all of our locations. You can call the customer service number on the back of your insurance card to find out if you will have a co-payment, co-insurance or unmet deductible for your upcoming visit.

How will I know what I’m expected to pay for?
Find out what your insurance company does and does not cover. You are expected to pay for any charges or balances your insurer does not cover. To learn more about your coverage, please call the customer service phone number on your insurance card. Or, call your employer.
You are expected to pay your bill within 30 days of receiving your statement in the mail. You may arrange other terms of payment  through the billing office at 612-672-6724.

How can I understand my bill?
If you do not have insurance, your first bill will list the total charges. If you are insured, your bill will list payments made by your insurer and the amount that you are expected to pay. If you need billing information or a copy of your bill, call the billing office at 612-672-6724.
How can I pay my Fairview bill?
If you would like to pay your balance in full, there are four ways to pay:

  • Online: You may pay your bill online. You will need the account number from your statement as well as the last name and date of birth of the guarantor (insured) on the account. Click here to pay your Fairview bill online. 
  • By phone: You can  pay by phone using a debit card, a credit card (MasterCard, Visa, Discover and American Express). Just call the phone number on your bill.
  • By mail: Send your payment with the statement.
  • In person: You can make a payment in person at the hospital or clinic where you received care.

If you would like to arrange for payments, please call the number on your bill.

What if I can't pay my bill?
We have payment plans to help you pay your bills. After looking at all payment options, you may qualify for financial help. Call the number on your bill or a financial counselor.
Fairview provides needed medical care to people in the areas we serve. Learn more about  financial assistance for patients

Can I work out a payment plan or combine all my bills?
To set up a payment plan, call the phone number on your bill.

Payment Plan
You can set up a limited-term, interest-free payment plan.

For hospital bills for care provided on or before October 21, 2010: Each month, we can deduct your payment from your debit card or credit card (MasterCard, Visa, Discover and American Express). Or,  you can mail us the payments.

For clinic bills for care provided on or before October 18, 2010: Each month, you may call in with your credit card details or pay by credit card on our online payment page. Or, you can mail us the payments.

For hospital or clinic bills for care provided after October 21, 2010: Each month, we can deduct your payment from your debit card or credit card (MasterCard, Visa, Discover and American Express). Or, you can mail us the payments.

Combining Bills
For care provided on or before October 18, 2010: If you have more than one hospital account, we can combine them into one payment plan. Likewise, we can combine several clinic accounts into one payment plan. However, we cannot combine hospital and clinic accounts. Please call the phone number on your bill. We will be happy to help you arrange your payment plan.

For care provided on or after October 21, 2010: We can combine certain hospital and clinic bills. Please call customer service, 612-672-6724 or 888-702-4073,  to inquire which bills can be combined.
Why am I getting a bill from Fairview when I  was not seen there?
A healthcare provider may send a lab culture or biopsy to a Fairview lab for testing. When this occurs, you will receive a bill from our lab. Usually  the doctor will send your insurance information (if any) along with the lab work. The lab will then bill your insurer for services.
Will I receive more than one bill for my hospital stay?
You may receive more than one bill if you had more than one provider for your care. Each provider sends you a bill. For example, you may have had a radiologist, emergency room doctor and cardiologist. Your plan may not cover some types of doctors. Check with your insurer.

You will find a phone number for each service on the bill if you have questions.
I've received more than one statement.  Who do I call with questions?
Often it takes more than one doctor to provide treatment. If you were in the hospital, each provider will send you a bill. When you are seen at a clinic for an exam, you may receive a separate bill for lab work. 

If you have questions about a bill from any provider, call the number on the bill for that hospital or clinic.
Why must I pay for a medicine when the label showed $0?
You may have to pay for one of the following reasons:
  • Your insurance policy may have a deductible. A deductible is a fixed amount of dollars you agree to pay before your insurance takes over. This lowers your insurance rates.
  • You plan requires a co-pay on your medicines.
  • Your insurance company rejected the claim and you are expected to pay the full charge.

Why do I have to pay Medical Assistance co-pays and how much are they?
It is state policy to have a co-pay. Generally the co-pay is from $1 to $12.

I have two insurance plans through two family members. How do I know which is primary?
The primary plan will be that of the family member (subscriber) with the earliest birthday in a calendar year.

If you have any other billing or payment questions, please call our helpline:
Monday – Friday, 8:00 a.m. to 4:30 p.m.
Phone: 612-672-6724
Toll free: 1-888-702-4073



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